FAQ

Welcome to Simply Fancy Dress Shop! We’re here to help you find the perfect costume for any celebration, from Halloween to themed parties. Below, we’ve answered some common questions to make your shopping experience smooth and enjoyable. If you don’t see your question here, feel free to contact our friendly team.

Product Questions

What types of costumes do you offer?

We specialize in a wide range of costumes to suit every theme and era. Our collections include:

• Historical Eras: Dive into the past with our 1920s, 1950s, 1960s, 1970s, 1980s, 1990s, and 2000s costumes—perfect for retro parties or educational events.
• Kids and Adults: We have separate sections for all kids, boys, and girls costumes, as well as adults, ensuring everyone finds something fun and fitting.
• Pop Culture Favorites: Explore characters from classics like Alice in Wonderland and Disney, ideal for cosplay or themed gatherings.
• Accessories: Complete your look with our all accessories category, including items for every costume type.

Our products are sourced from top brands like Rubies, Smiffys, and Bristol Novelty, guaranteeing high-quality, affordable options for families, cosplay enthusiasts, and party planners.

Are your costumes true to size?

Yes! We provide detailed size charts for each costume to help you select the perfect fit. If you’re unsure, check the product page for measurements or email us for guidance. We want you to feel confident and comfortable in your choice.

Do you offer costumes for group events?

Absolutely! Our menu includes options for all ages and themes, making it easy to coordinate group costumes for Halloween, World Book Day, or other celebrations. Browse by era or category to find matching sets.

Shipping and Delivery

Where do you ship to?

We ship globally to most countries, bringing the joy of costumes to customers in the US, Europe, and beyond. However, we currently exclude a few remote areas in Asia and other locations due to logistical constraints. If you’re in a remote region, contact us to check availability.

What are your shipping options and costs?

We offer two convenient shipping methods to fit your needs:

• Standard Shipping: Costs $12.95 (flat rate) and uses trusted carriers like DHL or FedEx. Delivery takes 10-15 business days after shipment, with full tracking included. Ideal for last-minute plans or when you want faster, reliable service.
• Free Shipping: Available for orders over $50, using EMS. Delivery takes 15-25 business days after shipment; tracking may be limited. Perfect for budget-savvy shoppers planning ahead for big events.

How can I track my order?

For Standard Shipping, we’ll send a confirmation email with tracking details once your order ships. For Free Shipping, tracking is limited, but we’ll notify you when it’s dispatched. If you have issues, reach out to us at [email protected].

Returns and Exchanges

What is your return policy?

We want you to love your costume! If anything isn’t perfect, you have 15 days from the date of receipt to initiate a return. Please visit our Returns page for full details on how to proceed. Items should be in original condition with tags attached.

How do I start a return?

Contact our team at [email protected] within the 15-day window. Include your order number and reason for return, and we’ll guide you through the simple process.

Payment and Account

What payment methods do you accept?

We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your financial information is protected, so you can shop with confidence.

Do I need to create an account to order?

No, you can checkout as a guest! However, creating an account lets you track orders, save favorites, and enjoy faster checkout in the future. It’s optional but handy for frequent shoppers.

Is my payment information secure?

Yes, we use industry-standard encryption to keep your data safe. We never store sensitive payment details on our servers.

General Questions

Who is Simply Fancy Dress Shop for?

Our shop is for anyone celebrating life’s special moments! Target customers include:

• Families and Kids: Preparing for Halloween, school events, or dress-up play with our all kids costumes.
• Adults and Party Goers: Looking for era-specific outfits (like 1920s flapper or 80s rock star) or pop culture themes.
• Cosplay Enthusiasts: Seeking authentic characters from stories like Alice in Wonderland.
• Budget-Conscious Shoppers: Enjoying affordable prices and free shipping on orders over $50.

Our style is fun, reliable, and customer-focused, ensuring every costume helps create unforgettable memories.

How can I contact you?

We’d love to hear from you! Email us at [email protected] for any questions. Our team is here to assist with smiles and speedy replies.